FAQs
How much flat area do we need?
How high is the inflatable?
What surface can inflatables go on?
How does the inflatable stay blown up?
Can the inflatable be in contact with walls or trees?
How much access space is needed to get an inflatable in?
How long does it take to set up?
Is the set up time included in the hire time?
How much flat area do we need?
As our bouncy castles and combo designs vary in size, please check the minimum required area next to the attraction you are interested in. When pacing out a space, remember to look up and check for overhanging trees. If you are not sure just call and ask us.
How high is the inflatable?
The bouncy castle inflatables are between approximately 1.7m to
6.5 metres high depending on the style of the inflatable.
If height is a problem please contact us.
What surface can inflatables go on?
Many surfaces including grass, dirt, concrete, paving, asphalt etc. Not mud or gravel. Please advise at time of booking.
Can the inflatable be in contact with walls or trees?
No the inflatable can suffer abrasion damage if it is in direct
contact with branches or walls. When we deliver the inflatable we will place it so as to avoid contact with these damaging surfaces.
How does the inflatable stay blown up?
The inflatable is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us. The extension cord also has a safety switch connected to it. Electricity usage is around 1 unit per hour per blower.
If there is no electricity within 20m from the erection site of the bouncy castle then we can supply a generator at a small extra cost.
How much access space is needed to get an inflatable in?
Approx 1 metre (3 feet) for most inflatables, please ensure that water heaters or Air conditioning units are not blocking the access. Please enquire if you are not sure.
How long does it take to set up?
Around 20 minutes, depending on the site and the inflatable. Larger units can take longer
Is the set up time included in the hire time?
No. For example—if your booking starts at 1pm, we will have the
inflatable ready before that time. We do ask that you provide clear access to the driveway of your home as the inflatables are sometimes difficult to manoeuvre.
How many children can use the inflatable at the one time?
Mini bouncy castles – between 6 and 8 children at the same time. The Midi castles, 8– 10 children and medium to large size castles can take up to 12 children at any one time under the ages of 13yrs. (These ages are approximate, as it is in fact the weight that counts!) Other inflatables will vary. Remember safety is paramount and it is always better to have too few on, than too many.
What happens if it rains on the day?
We can deliver in the rain! But be aware bouncy castles really are NOT much fun in the cold and wet. If you have a party planned for the Autumn / Winter months, then we suggest either booking a hall to use the inflatable in, or having a back-up plan. Most of our bouncy castles have sun / shower covers provided that keep the sun off your children’s heads, keeps the castle cool in Summer and for rainy days. Some interactive inflatables such as the mechanical surfboard, gladiator etc are unable to be used in wet weather.
How about if I want to cancel?
If you cancel for bad weather, then provided you tell us in plenty of time, there is no cost to you.
Cancellations on the day of your booking can be made again by contacting 0800 586 7464 PRIOR to 8 am. If we turn up and you then decide you want to cancel there will be a minimum delivery fee charged of $50 – $100 depending on distance and equipment ordered.
Note that some entertainers charge a fee even if cancelled and this we will have to pass on.
How is payment made and when?
Payment can either be made prior to the day by sending us a cheque 10 days prior, direct deposit into our bank account. We will accept CASH payment to our driver on delivery if necessary.
How long can I have the inflatable for?
Usually a 4 hour or daily (7 hour) hire. Bookings within Summer in a backyard can go till dusk. During the winter months, obviously the days get shorter and it gets darker much earlier bookings should be completed 1 hour after sunset at the latest.
What happens if we damage the inflatable?
If the damage is considered by us to be malicious then you will be liable to pay for all repairs and transport costs associated with having the inflatable repaired. If adults use a bouncy castle that is not an adult castle, and it is damaged, then the above will also apply as these inflatables are specifically available for children only.
What else should I be aware of?
Please keep streamers, poppers, silly string etc away from any inflatable as they stain the vinyl !! Face Paint also stains the vinyl. Please make sure all children’s faces are completely dry prior to them jumping. You may also want to check that when children perspire the paint starts to run. Any streamer etc damage found on the inflatable at time of pick up or when we clean the inflatable over the following seven (7) days will result in a cleaning charge. (This may be quite large!)